Customer expectations, along with today’s business environment, are changing and it is increasingly vital for businesses to ensure their survival through innovative services that deliver outcomes and drive customer satisfaction.
Larry G. Wash, president of global services for Trane, a leading global provider of indoor comfort systems and solutions and a brand of Ingersoll Rand, will discuss the business case for implementing a performance-based service model at the Field Service 2012 conference on April 16-19 at the JW Marriott in Las Vegas.
During his presentation, Wash will offer insights and strategies for companies looking to transform services and remain competitive, including how to:
- Understand your current product line and the algorithms in order to leverage resources to provide better service
- Identify warning signs and triggers to be aware of for products out of range
- Train technicians on more consultative practices for proactive and performance-based services
- Use self-service and customer portals to allow customers access to services and customer information.