Winning In the Heat of Summer

In the heat of HVAC’s busiest season, it’s easy to let go of some of your organization’s overall goals. Don’t lose sight of what’s important to your customers this season.

“Where’s the time?” you ask.

Here are a few tips to stay on top of your company’s goals through leadership:

1. Encourage your team. One of the things most employees complain about is lack of feedback or praise. Give them what they crave to keep the day-to-day going.

2. Coach after calls. I’ve written an article before on the power of one-on-one coaching and it is so invaluable. Smaller businesses have the luxury of this ability and should fully utilize it — especially in the busy seasons.

3. Keep employees in the loop. Company performance should be every employee’s business. Knowing how the company is performing will help paint a picture of the fruits of everyone’s labor — and keep morale afloat.

Your leadership is the answer to winning in the heat of the season. Preparation, encouragement, and leadership are your keys to victory.

Mike Moore is the HVAC Training Director at HVAC Learning Solutions, an HVAC industry expert in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at gplus.to/hvactraining.

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