From almost closing up shop, to $30 million in annual sales revenue. Mary Jean Anderson used a new start to build a super company, and give back in many ways.
Before you know it, it will be your 'busy season' again. If you want to make more money—this season and for the entire year—you need a plan. And that plan needs to be built before your busy season.
Charlie Greer describes the HVAC technician's methods for greeting the customer, entering the home and listening as the customer describes the problem.
As unreliable as people are these days, most homeowners are surprised to learn that you actually intend to arrive at the appointed time. Call when you are 10 to 15 minutes away from the home.
Online reviews can often contain complaints about non-service related items, such as call handling, hours of operation, or the fact that you can't be there in one minute!
Handle every comment as quickly and diplomatically as possible.
Independent HVAC, electrical and plumbing contractors have long struggled with setting prices that pay the bills and generate significant profit. Rodney Koop can help.
