2014: Your HVAC Business in Review

2014: Your HVAC Business in Review

The end of the year is rapidly approaching and it is time to begin planning for next year. It's important to take a brief examination of the business and its overall success for the year.

The end of the year is rapidly approaching and it is time to begin planning for next year. But before you say sayonara to 2014, it’s important to take a brief examination of the business and its overall success for the year.

To get started, gather answers to the following five questions.

  1. What are your expectations and specific needs for your organization?
  2. Are you satisfied with the performance of the management team?
  3. Are you satisfied with the performance with the various departments?
  4. Is there a culture of accountability throughout the entire organization?
  5. Did your organization hit the yearly targets?

Once you’ve answered those questions, it’s important to take your answers and turn them into an action guide for the upcoming year. Here are a few tips to get you started:

  1. Review your mission statement and vision for the company. How true have you and your employees been to these principles? Are there any adjustments in behavior or procedure that need to be made?
  2. Evaluate the performance of the management team in terms of financial results, employee relationships, and customer service. Point out areas of success and those in need of improvement, then offer advice or seek training to improve in these areas.
  3. Examine each department and determine how they have performed, both individually and in tandem with the rest of the departments. It is important that departments understand their roles in the success of the company. Reviewing the performance of the departments and team as a whole also aids in creating and promoting a cohesive company culture.
  4. Check to see if your company has a culture of accountability. Do people own their performance and constantly look for ways to improve, or is there finger pointing and blame? Identify individual and team strengths and weaknesses in this area and coordinate team-building activities to build trust and ultimately promote accountability across the organization.
  5. Follow the money. Did you make your financial goals? At the end of the year we are measured by our financial performance, so take some time to review where you achieved your goals, where you fell short, and how to make changes to achieve your financial goals in the future.

This examination process will allow you to determine the strengths and weaknesses of your company and allow for adjustments for a better performance in 2015.

I offer HVAC advice for managers, technicians, and sales teams daily on Facebook, Twitter and my blog. Follow me and stay in the know.


 

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