The difference between successful and struggling organizations is often the presence or lack of accountability.
Organizations that have a culture of accountability have employees that take pride in their work and the organization’s mission or purpose. Employees also hold themselves to high standards of performance on a daily basis.
In organizations where accountability is lacking or missing, there is a general state of confusion and employees are unsure of the mission of the organization.
Where does your company reside as it relates to accountability?
When you lack accountability, employees and leadership blame others, make excuses, spread confusion, and operate in a powerless state. The organizations with accountability nurture a sense of commitment, ownership, and are solution orientated. In order to foster accountability in your company, require the following:
- Ensure people honor their commitments to each other
- Measure and report progress on a regular basis
- Proactively respond when things go wrong
- Encourage people to take ownership
This will allow your company to operationalize accountability while executing its strategy, and achieving the needed business results.
Mike Moore is the HVAC Training Director at HVAC Learning Solutions, HVAC industry experts in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at gplus.to/hvactraining.