PHCC Cleveland Chapter to Feature Customer Service Expert Steve Coscia

The September 25th customer service seminar will focus on how companies can use soft skills to boost customer retention, handle price objections and handle difficult situations. 

 

Having good customer service means more sales, higher profits and better customer retention.

The Northeast Ohio Master PHCC Chapter has invited Steve Coscia to conduct his Customer Service Superiority seminar in Cleveland on September 25, 2014.

“We are excited that Steve Coscia will be coming to Ohio and adding value to our PHCC member’s customer service efforts,” says Debbie Tittl, Executive Secretary of the Northeast Ohio Master PHCC Chapter.

Coscia is an Ohio favorite having keynoted an Ohio PHCC annual conference in addition to numerous seminars throughout the state.

The September 25th customer service seminar will focus on how companies can use soft skills to boost customer retention, handle price objections and handle difficult situations.  The seminar is for anyone who interacts with a customer and that includes sales professionals, technicians, installers, dispatchers, finance people and phone reps.

“Soft skills are what customers are most likely to remember and are vital at improving customer service,” says Steve Coscia, the author of “HVAC Customer Service Handbook,” a popular trade school textbook used by more than 120 colleges and universities worldwide.

Seats for the September 25th seminar will sell out fast so contractors are urged to register right away.

For more information, contact Debbie Tittl at 440-337-4285 or download a registration form at this website: http://www.coscia.com/phcc-ohio.php

 

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