Quality Air, Asheville, NC, was recently named the Bryant Heating & Cooling Systems’ 2008 Dealer of the Year. The company achieved remarkable sales growth and customer satisfaction ratings to earn the prestigious award.
Quality Air was one of 15 companies chosen as a regional Medal of Excellence (MOE) recipient based on geographical region and total annual sales, making it a finalist for the Dealer of the Year honor.
Chuck Lynch, owner of Quality Air, and representatives from 14 other regional MOE recipients, were chosen from more than 4,000 HVAC contractors across the U.S. and Canada. They joined other regional Bryant MOE recipients for Bryant’s annual three-day meeting with dealers, March 6, in Miami Beach, FL. The event included an awards gala to recognize the Dealer of the Year and other honorees.
“What an honor!” said Lynch. “Winning the Medal of Excellence for the second year in a row and now being named Dealer of the Year feels really special. One aspect I feel contributed to the award is that our team focused on our customers’ feedback and applied it to our business. I’m proud of my team for their hard work.”
As Dealer of the Year, Quality Air received a package of services to support its business that includes:
- Use of the Medal of Excellence and Dealer of the Year logo
- A Dealer of the Year icon on the dealer locator on Bryant.com
- Recognition via a Bryant trade ad
- A professionally produced company story posted online and submitted to HVAC industry publications
- A widely distributed media release announcing their win.
MOE is a business enrichment program available exclusively to Bryant dealers. Since the program’s inception in 1990, more than 200 Bryant dealers have been recognized with a Medal of Excellence. In 2006, the structure of the MOE program was completely overhauled. Bryant dealers are now evaluated for MOE based on sales growth, sale of high-efficiency products, customer satisfaction and participation in various dealer programs and promotions. 2008 marks the 18th year that Bryant has hosted the MOE competition.
Quality Air has demonstrated Bryant’s century-old commitment to doing Whatever It Takes to deliver the utmost in home comfort,” said Rick Sanfrey, president, Operations - Bryant Heating & Cooling Systems. “Congratulations to Chuck Lynch and his team for their exceptional sales performance and ongoing dedication to providing the highest quality customer service. They truly exemplify the heroic qualities of Bryant dealers nationwide.”