Marietta, Ga.-based Maxair Mechanical partnered with XOEye Technologies to deploy a communications platform that uses mobile devices and smart glasses to document service calls, receive real-time support and provide transparency for customers, helping them make more timely and informed decisions.
The recently completed rollout of XOEye’s cloud-based communication platform, Vision, enables Maxair’s field technicians to create and share content, enhancing on-site troubleshooting and creating video training materials.
"We are excited about the potential this new technology can provide in increased visibility to our customers,” said Jon Sterling, president, Maxair Mechanical. “Equally important is the impact it will have on our employees as a platform to share information and training."
Field service companies that use wearable technology can improve the experience of their customers by enabling faster communication with them, in addition to maximizing the effectiveness of their technicians, the technology company notes.
“Maxair Mechanical understands the need to optimize their workforce to increase productivity, efficiency and customer trust,” said Aaron Salow, CEO, XOEye Technologies.