ServiceTitan, the leading provider of cloud-based business management software for residential HVAC, plumbing, and electrical service businesses, has released a new infographic detailing how the use of mobile technology can increase customer satisfaction and revenue for home service businesses. The infographic, which can be downloaded HERE, uses statistics and engaging images to illustrate how mobile technology can help service technicians deliver a dream customer experience.
The infographic shows the benefits — both to a home service company’s customer satisfaction and bottom line — of using mobile technology to:
● Enable techs to present tiered pricing options for products and services
● Create a dynamic, visual sales experience for the customer
● Show it values customers’ time by streamlining time-consuming tasks
● Offer an “Uber-like” tracking service with technician information
● Maximize the technician’s ability to work, even when they’re offline
“Mobile apps offer one of the easiest and fastest ways for service technicians to connect and create a positive experience with a homeowner,” said Ara Mahdessian, CEO of ServiceTitan. “Through the development of our latest Mobile 2.0 app, we uncovered a host of insights about the benefits of mobile technology that we want to share with the industry. Understanding the current mobile tools available and their impact can help home service businesses of all sizes delight customers, grow their businesses, and, in turn, improve their bottom line.”
“I couldn’t run my business without ServiceTitan,” said Edan Bar-Lev, owner of Do It Right Plumbing, based in Tustin, CA. “The mobile platform enables me to go paperless. My technicians love it because they don’t have to write anything down, and customers love the visual pricebook.”
Built from the ground up, incorporating industry-adopted best practices, ServiceTitan’s Mobile 2.0 app includes an interactive pricebook, multi-option presentation mode, and hundreds of other features to help home service businesses deliver the modern service experience today’s consumers expect. For more information about ServiceTitan, visit www.ServiceTitan.com.