Understanding the important role dispatching plays in customer satisfaction, leading field service software provider FieldPulse has partnered with GPS Insight to provide in-depth fleet tracking and fleet management features for their platform. Through this integration, FieldPulse users will be able to track their company vehicle locations directly from the FieldPulse dashboard.
FieldPulse serves as a digital hub for contractors allowing them to manage their entire business through a single web and mobile application. FieldPulse’s core value centers around helping contractors go digital by combining customer management (CRM), estimates and invoicing, digital signatures and payments, scheduling and dispatching, GPS tracking, timesheets, and more.
The advanced GPS integration also adds value to existing in-app functionality within FieldPulse. For instance, users can now utilize FieldPulse’s native dispatching feature but with GPS tracking enabled. Similarly, the data used in monitoring GPS tracking can be used to enhance other FieldPulse features such as timesheets, estimates, and billing.
“No matter the size of the business, proper fleet management affects operating costs, driver and public safety, customer satisfaction, and of course, ROI”, said Ryan Driscoll, VP of Marketing at GPS Insight. “We are excited to partner with FieldPulse to ensure their users can now leverage our fleet management technology to further enhance their businesses to be as effective and efficient as possible.”
Alongside ensuring team members are arriving at job-sites and on-time, GPS tracking also improves customer service with lower response times, increases fuel savings, and ensures route optimization. Over the past 13 years, GPS Insight has worked with service businesses to solve customer challenges through increased revenue, reduced costs, and reduced risk. GPS Insight tracks over 150,000 vehicles or assets to date.
“A large part of assisting contractors in going digital is ensuring they have the data to consistently make informed business decisions,” said Gabe Pinchev, CEO of FieldPulse. “Our CRM and financial features are all obvious ways contracting businesses can keep tabs on data. However, by implementing GPS Insight, users can now access less accessible data such as fuel costs, route optimization, and other trends that may be slowing down productivity. We’re happy to give our users a deeper dive into their operations by rolling out this integration.”
With the release of the new integration, any FieldPulse customer who purchases GPS Insight between October 1st and December 31st will have all service fees waived until January 2019.