Enterprise software provider ServiceTitan is partnering with home improvement consumer financing provider TURNS Financing Services so residential HVAC, plumbing and electrical services can offer financing to a wider range of customers who would otherwise be turned away by prime-only lenders.
“Getting answers to financing questions can delay or even halt a sale during a home services call,” said Therion Joseph, executive vice president of operations at TURNS Financing. “By using the TURNS integration in ServiceTitan, technicians can present financing options to the customer on the spot.”
TURNS may be used for all customer financing needs or just declined customers. This collaboration gives home services’ technicians a tool to answer difficult financing questions during an in-home call:
• With an integrated prime and subprime financing solution, technicians avoid embarrassing credit declines and can close more jobs on the first try.
• Homeowners are more likely to buy more if they can finance with a low monthly payment and/or same-as-cash options.
• Technicians can instantly finance up to 40% of customers who would otherwise be declined by most prime-only lenders.
"The TURNS integration provides a second-look financing solution to improve the interaction between a technician and a homeowner,” said Ershad Jamil, senior director of platform at ServiceTitan.