WEBINAR

The Great HVAC Predicament: Strategies for HVAC Repair vs. Upgrade Decisions

Help homeowners confidently choose between repairing or replacing their HVAC system with expert guidance that builds trust and value. Join Trane sales manager Mary Carter and Sandler sales trainer Stephen Ross for practical strategies, proven insights, and tools you can use immediately to elevate your recommendations and service.

January 20, 2026

8:00 PM UTC

1 hour

Sponsored by

January 20, 2026

3:00 PM ET / 2:00 PM CT / 12:00 PM PT / 8:00 PM GMT

Duration: 1 hour

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A certificate of attendance will be offered.

Summary

As an HVAC professional, you play a crucial role in helping homeowners decide whether to repair or replace their HVAC system.

Join Trane sales manager Mary Carter and Sandler sales trainer Stephen Ross as they share expert strategies and insights to guide your clients effectively. This webinar will explore the key factors influencing this decision, equipping you with practical tools to deliver exceptional advice and service.

Key Takeaways:

1. Understand the critical considerations that impact repair vs. replacement decisions.

2. Learn how to evaluate industry ratings and guidelines for informed recommendations.

3. Discover strategies to extend system life or identify when an upgrade is the best option.

4. Gain insights to enhance client trust and support their comfort and budget goals.

Speakers

Stephen Ross

Sales Trainer and Leadership Coach

Sandler Training

Stephen Ross is a dynamic sales trainer and leadership coach with over nine years at Sandler Training. A former HVAC business owner, Stephen combines his technical knowledge with proven sales expertise, offering a unique perspective on what it takes to succeed in the RHVAC industry.

Mary Carter

Regional Sales Manager

Trane

Mary Carter is a seasoned sales and marketing leader with over six years at Trane Technologies, currently serving as Regional Sales Manager. With a strong foundation in RHVAC, consumer finance, and strategic account management, Mary brings valuable insights and real-world experience to every conversation.

Sponsored by: