Why would you need an ENTIRE script book for incoming calls? Why not just use a simple script for everyone?
All calls are not created equal. Different calls require different tactics. Not only to make a good impression but also create sales opportunities and drive more business. This Script book uses careful phrasing and consumer psychology to increase the number of calls booked and create more sales opportunities.
The Ultimate HVAC Incoming Call Script shows you how to:
- Get all the information you need, the first time around, for new and existing customers
- Identify the lead source over the phone to know what marketing strategies are working
- Know when NOT to sell a Service Agreement
- Secure Credit Card Authorizations to make sure you are paid for every job
- Convert the RIGHT calls to sales opportunities
- Put the customer at ease, solve the problem, and turn the customer into your next positive online review
Finally, make it your own! This call script is easily customizable. Personalize and edit the scripts any way you’d like to make them work for you.