From the Field

Rheem/Ruud Name Top Contractors for 2010
Rheem and Ruud have named the Rheem Team Top Contractors and Ruud Reliable Top Contractors for 2010. These companies surpassed hundreds of other contractors across the country in sales, customer support, and overall performance with local homeowners.

The 2010 Rheem Team Top Contractors are:

  • Air Around The Clock AC & Appliance, Coral Springs, FL
  • All Year Cooling, Plantation, FL
  • Alaskan Home Services, Tempe, AZ
  • Isaac Heating & Air Conditioning, Rochester, NY
  • Aztil Air Conditioning & Heating, West Palm Beach, FL
  • Air America A/C, Heating & Refrigeration, Coral Springs, FL
  • Vickrey Heat & Air, Inc., Claremore, OK
  • Aramendia, San Antonio, TX
  • Thiele Heating & Air Conditioning, Indianapolis, IN
  • Estes Heating & Air Conditioning, Inc., Theodore, AL.

Ruud Reliable Top Contractors are a North American network of elite HVAC contractors committed to high business standards and outstanding customer service.

"It's a tremendous honor to earn the title as the number one Rheem Team Top Contractor for the fifth year in a row," says Lenny Pereira of Air Around the Clock. "We've benefited from a fruitful relationship with Rheem for many, many years, and our collaboration continues to grow stronger with time. We hope to maintain our leading spot on the Rheem Team Top 10 Contractors list for many years to come," Pereira says.

The 2010 Ruud Reliable Top Contractors are:

  • Bell Brothers Heating and Air Conditioning, Elk Grove, CA
  • East Coast Mechanical, Boynton Beach, FL
  • Donelson Air Conditioning Service Experts, Nashville, TN
  • Bob Hamilton Plumbing, Heating & A/C, Overland Park, KS
  • Hiller Plumbing, Heating and Cooling, Nashville, TN
  • Ray O. Cook, Roseville, CA
  • Cummings Plumbing Inc., Tucson, AZ
  • Jimmy Weeks Heating & Air Conditioning, Inc., Fayetteville, GA
  • Arizona Cold Air, Mesa, AZ
  • JW Heating & Air, Los Angeles, CA
  • American Weathermakers Inc., Northbrook, IL.

"We've always had a customer-first mindset and have been able to better serve our customers through forging strong partnerships with Ruud as well as our distributor partner, Global HVAC Distributors," says Kenny Bell, of Bell Brothers Heating and Air Conditioning. "We're thrilled to be recognized by Ruud for the second year in a row, and hope to be recognized on the Ruud Reliable Top Contractors list in future years."

Shaw Mechanical Wins Carrier President's Award
Shaw Mechanical Services, Orlando, FL, has received a 2011 Carrier Corp. President's Award. The award is one of the manufacturer’s highest honors for its local dealers. David L. Shaw, president, accepted the award on behalf of Shaw Mechanical Services.

President's Awards are presented annually to an elite group of Carrier dealers who exemplify the company’s model for operational excellence, business effectiveness and delivering the best in cutting edge technology to consumers.

"Carrier President's Award recipients focus on delivering exceptional products and service to customers while appropriately leveraging the value and trust behind America’s first, true HVAC brand. Their success often exceeds our expectations. It’s our privilege to honor them," says Bob McDonough, president, Residential and Commercial Systems, Carrier Corp.

Shaw Mechanical Services started as a commercial HVAC company in 2001. In 2008 it added a residential division. Since that time the residential division has grown to the point where it’s now a Central Florida leader in sales of Carrier HVAC systems.

Read more about Carrier winning dealers by visiting bit.ly/CarrierHallofFame

NATE Announces First ‘Showcase Your NATE’ Contest Winner: Bob Johnston
North American Technician Excellence (NATE), has selected the first winner in the "Showcase Your NATE" Sweepstakes, which rewards contractors for promoting their NATE-certified technicians. Bob Johnston, owner, BNB Mechanical, Rancho Cucamonga, CA, submitted the winning entry, earning his company $1,000 in local advertising and/or NATE promotional materials

After the sweepstakes kicked off in March, Johnston submitted an example of a newspaper advertisement featuring the new NATE logo. Johnston's entry was randomly selected from the numerous submissions received from contractors throughout the country, including brochures, vehicle signage, and other examples of how each company highlights their NATE-certified technicians.

"I couldn't be more thrilled to be named a winner in the 'Showcase Your NATE' Sweepstakes," Johnston says. "It's truly an honor to be a part of such a great organization, and we are committed to maintaining certification and promoting it to help grow our business." bit.ly/NATEWinner

Coastal Wins Assoc. Builders & Contractors T.E.A.M. Award
Coastal Mechanical Services, LLC, Melbourne, FL, received a T.E.A.M. awards from the Central Florida chapter of the Associated Builders & Contractors, Inc. (ABC). The awards recognizes superior training, education and management programs.

Coastal was one of three companies, and the only mechanical contractor, who received the highest score of five stars as judged by industry experts. Judging criteria included commitment, policies, responsibilities, financial commitment, goals, standards, evaluation, participation, incentives and reward programs, and record keeping.

Coastal Mechanical Services. LLC was named the 2009 ContractingBusiness.com Commercial HVAC Contractor of the Year. Find their story at bit.ly/coastalcb.

Build Loyalty With Customer Service Technology
Economic pressures have increased competition, as consumers and larger contractors begin to shop around for the lowest-priced services instead of staying loyal to companies they have worked with in the past. In order to keep customers loyal in this competitive market and differentiate themselves from the competition, service providers need to provide stellar customer service that will keep people coming back. Author Diane Haines of Sage Construction & Real Estate explains how the right technology can provide contractors with information to offer the best service — from easy access to customer service history, to ordering the right parts for a repair —and can also help optimize service operations. bit.ly/customerserviceloyalty

THERE'S AN APP FOR THAT

Design Master Software released new versions of its three programs, Design Master HVAC, Design Master Electrical, and Design Master Plumbing. The major new feature in this release is 3D-BIM compatibility with Revit. The other changes are small improvements to existing features or fixes to bugs reported by customers. A free 30-day trial is available at designmaster.biz.

Field Service Estimator, by Glacier Computer allows you to create a form used by any firm to provide a work estimate. Perfect for construction companies, contractors, or even service organizations. No charge. bit.ly/jobestimatorapp

ClimateMaster to Sponsor Geo Day at HVAC Comfortech
ClimateMaster Inc, a leading manufacturer in water-source and geothermal heat pumps, announced that they will host geothermal training at the HVAC Comfortech show, in Indianapolis, IN, on September 21st, 2011. Geo Day is an all-day workshop designed to educate HVAC contractors on all aspects of geothermal technology.

"We're very excited to be hosting such an educational and informative event at HVAC Comfortech," said John Bailey, senior vice president of ClimateMaster, Inc. "These field events create the best learning environment for geothermal heat pump installations."

The morning classroom sessions will cover various topics, including the features and benefits of geothermal for consumers and dealers, as well as demonstrations of ClimateMaster products and software programs to determine energy savings and return on investment. Also covered will be "How to Sell Geo." The afternoon session will be held on location, to conduct a live demonstration of a loop installation. At this location an entire ClimateMaster geothermal system will be installed. At the end of the day, attendees will have an excellent understanding of various loop designs, equipment installation, and software support that exists for geothermal. For more information on Geo Day, visit climatemaster.com/geoday.

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