The development of people is the most critical element of running a successful business.
Processes and procedures are important. Rules and regulations are necessary. But people development is the deciding factor between having a good company or having a great company. It’s important to have an integrated strategy to ensure effective hiring and development of employees.
Here’s a strategy that’s been effective over the years:
1. Hiring the right people: It’s critical to have a recruiting strategy that allows you to identify and hire top talent. The strategy needs to be multifaceted, utilizing different recruiting techniques and sources.
2. Offering timely support: Once the employee is on board, it’s critical to provide the right information at the right time. This allows the employee to solve problems, accomplish tasks, and meet customer needs.
Mike Moore is the HVAC Training Director at HVAC Learning Solutions, an HVAC industry expert in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at gplus.to/hvactraining.