Redo your 2011 HVAC business model for increased revenue in 2012. To make a successful change, it’s imperative to know exactly what business model you want to emulate and how that process will work for a smoothly running business.
The HVAC Business Model
This change formula helps determine success in numbers in the HVAC business model:Dissatisfaction x business model x the process must be greater than the cost of change.
Determine what changes will have the greatest impact on building revenue. Ask yourself the following questions:
• Do I need to drastically improve customer service?
• Do I need to improve employee training?
• Do I need to alter the business mix?
Employee KPIs
Start with your employees. Are they meeting their KPIs (key performance indicators)? If so, reward and praise them. If not, ask employees what they need to be more successful, or hire someone who is more of an asset to the company.
If the employees are well-trained, productive, and passionate about the company, your customers will be happy and your organization will earn a very nice profit.
Most employees will make the necessary changes when encouraged by you, the leader. Set the correct example, train, develop, and watch your employees grow stronger for next year.
Mike Moore is the HVAC Training Director at HVAC Learning Solutions, an HVAC industry expert in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at gplus.to/hvac.