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NAOHSM Listens to Members When Deciding on Course Material

The National Association of Oil Heating Service Managers (NAOHSM), East Petersburg, PA, has based its new course offerings for the Oil Heating Service Managers’ Professional Service Managers Academy (PROSMA) is based largely on feedback from NAOHSM members.
The association says that, after receiving feedback from the NAOHSM membership, the PROSMA program was modified to better meet the needs of the industry's service personnel.
An elective instructor development course "Train the Trainer" will be offered March 28-30, 2007, at the ICPA Technical Training Center in Cromwell, CT. This course will be a two and a half day course geared towards those responsible for training personnel at their company. Attendees will be awarded 16 NORA CEUs for completion of this course. NAOHSM reports online classes are now also available.
Recognizing that today customer service is of the utmost importance, a one day elective course "Leading a Customer-Centered Oil Company" will be offered at the ICPA school in Cromwell, CT on May 8, 2007 and also in Albany, NY on May 10, 2007. Students will learn why providing good customer service is important; how to implement customer service standards at their company; and how to establish a specific plan to meet or exceed customer expectations.
Two PROSMA core courses will be offered in conjunction with two major industry conventions this spring. "Supervisory Roles Responsibilities" will be offered April 24-25, 2007 at the AREE Show in Atlantic City, NY, and "Selecting Building Your Team" will be offered in conjunction with the NAOHSM annual convention May 24-25, 2007, in Hershey, PA.
In 2005 NAOHSM established the Professional Service Managers Academy with the support of Penn State University to further NAOHSM's mission of education. This certification program was designed to give existing service managers the business and technical skills they need and also to prepare the service managers of the future. Graduates of the program complete four "Core" classes plus two elective classes and then receive a Penn State University Professional Service Management Certificate and NORA Service Department Management Certification.
Anyone in the Oilheat industry can enter the PROSMA program at any time and work at his or her own pace. People interested in taking a single course are also welcome to register for just that class.
To learn more about this program and see a complete list of classes with detailed course outlines, log on to NAOHSMs website at and click on "Education Spotlight" or contact Judy Garber at 888/552-0900.

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