Latest from Contracting Business Success

Silver Bullet Price Page Inc.
Photo 20169909 © Vladischern |
Photo 47091378 © Vvoevale
ID 115236686 © Cineberg Ug |
Boonyakiat Chaloemchavalid / iStock / GettyImages
sturti / iStock
CSR on phone

EGIA 'Cracking the Code' Show: Must-Know Tips for CSRs This Summer

June 8, 2018
Tips on how busy Customer Service Representatives can stay on top of things and ensure potential customers and sales don't slip through the cracks.

The summer rush doesn't just mean busier techs and salespeople — it means CSR's will be inundated with phone calls and emails. How can they stay on top of things while ensuring potential customers and sales don't slip through the cracks?

New York Times bestselling author Weldon Long shares several tried and true strategies, including three can't-miss tips for CSR's during the busy season.

Plus: how to work with homeowners who are in the middle of refinancing their home and don't want their credit pulled, and the importance of (and strategy for) building a large service agreement customer base.

All that and more, in the latest episode of Cracking the Code! Watch now at before it enters the EGIA members-only archive on June 15.