Latest from Contracting Business Success

Contractor University’s Cracking the Code: Drive Excellence with Performance-Based Pay: Part 1

Discover how implementing performance-based pay can transform your business culture and drive higher performance. Join Weldon Long and Gary Elekes in this episode of 'Cracking...

May 23, 2025

Contracting Business Success

Contractor University’s Cracking the Code: Customer Service & Dispatching Alignment: Part 2

Gain valuable insights from Weldon Long and Gary Elekes on leveraging smart systems and people to turn urgency into an advantage. Stream the latest episode for free until May ...

May 16, 2025

Refrigeration

Cold Truth: The R-454B Shortage

HVAC contractors are facing challenges due to the R-454B refrigerant shortage and the implications of the AIM Act. Understand the impact on equipment sales, supply chain, and ...

May 6, 2025

Contracting Business Success

Contractor University’s Cracking the Code: 1-on-1 Coaching: The Shortcut to Contractor Growth

Do you have an expert confidant who truly understands your business — and can guide you to highs while avoiding the lows? Having someone to bounce ideas off of, challenge...

May 2, 2025

Home

CB Poll: Tariffs and Price Increases

Are you raising your prices? We want to know what Contracting Business readers are planning?

May 1, 2025

The First Word

Stay Competitive by Offering HVAC Financing Solutions

Financing solutions have become a crucial strategy for HVAC contractors amidst economic uncertainty, empowering them to drive growth and stay competitive.

April 29, 2025

Contracting Business Success

Contractor University’s Cracking the Code: Top 5 Ways to Maximize Sales with Payment Plans: Part 2

Learn how to highlight long-term value and position yourself as a trusted expert by leading with financing strategies in this episode of 'Cracking the Code.' Turn short-term choices...

April 25, 2025

Contracting Business Success

Contractor University’s Cracking the Code: Top 5 Ways to Maximize Sales with Payment Plans: Part 1

Learn how to turn cost concerns into confident commitments by equipping your team with smart strategies and creative ways to subsidize costs. Increase profits and customer satisfaction...

April 18, 2025

Contracting Business Success

Contractor University’s Cracking the Code: Scaling Your Business for Sustainable Growth: Part 2

Overwhelmed teams hindering sustainable growth? Recognize and reward problem identifiers and solvers while aligning with a compelling unified vision. Learn actionable strategies...

April 11, 2025

Contracting Business Success

EGIA 'Cracking the Code' Show: Must-Know Tips for CSRs This Summer

Tips on how busy Customer Service Representatives can stay on top of things and ensure potential customers and sales don't slip through the cracks.

June 8, 2018

The summer rush doesn't just mean busier techs and salespeople — it means CSR's will be inundated with phone calls and emails. How can they stay on top of things while ensuring potential customers and sales don't slip through the cracks?

New York Times bestselling author Weldon Long shares several tried and true strategies, including three can't-miss tips for CSR's during the busy season.

Plus: how to work with homeowners who are in the middle of refinancing their home and don't want their credit pulled, and the importance of (and strategy for) building a large service agreement customer base.

All that and more, in the latest episode of Cracking the Code! Watch now at EGIA.org/CBS-Show before it enters the EGIA members-only archive on June 15.