Your customer service reps and lead coordinators are a key point of first-contact, but many go through the motions and miss a big opportunity on that first call.
This week, Weldon Long explains how the lead coordinator can glean everyday, seemingly insignificant information from the homeowner that, when passed on to the salesperson, can be the difference between a closed sale and a missed sale.
Plus, customer service expert Brigham Dickinson joins Weldon to explain the three elements that go into being a great dispatcher, as well as some key tips for selling service agreements over the phone.
All that and more on this week's episode of Cracking the Code! Watch now at EGIA.org/CBS-Show before it enters the EGIA members-only archive on December 21.
About the Author
Weldon Long
New York Times Best Selling Author & Creator of the HVAC Sales Academy
Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.
