Jim Vallee/iStock/Getty Images Plus
hot temps ahead.jpg

EGIA 'Cracking the Code' Show: Improving CSR Skills in Summer

May 9, 2019
Watch this role playing exercise to help your CSRs capture every opportunity in every call.

The last thing we want to do is lose an opportunity during the busy summer rush.

This week, Weldon Long demonstrates a role-playing exercise that can help dial in your customer service representatives and dispatchers to capitalize on every opportunity. Plus, Gary Elekes explains how to effectively dispatch the right technician to every call.

Watch the latest episode at EGIA.org/CBS-Show before it enters the members-only archive on May 17.

About the Author

Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.