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EGIA 'Cracking the Code' Show: Improving CSR Skills in Summer
May 9, 2019
The last thing we want to do is lose an opportunity during the busy summer rush.
This week, Weldon Long demonstrates a role-playing exercise that can help dial in your customer service representatives and dispatchers to capitalize on every opportunity. Plus, Gary Elekes explains how to effectively dispatch the right technician to every call.
Watch the latest episode at EGIA.org/CBS-Show before it enters the members-only archive on May 17.