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EGIA 'Cracking the Code' Show: The Pattern for Excellence

June 20, 2019
An information triple play: customer service boosters from Brigham and Gary, and help from Weldon on overcoming the 'closing conflict.'

Any time you have the opportunity to serve, you have the opportunity to win.

In part four of a continuing summer series, Brigham Dickinson introduces the Pattern for Excellence to help you provide a "WOW" experience for you customers.

Plus, Gary Elekes talks about the importance of offering whole-home services to your homeowners, and Weldon Long teaches you how to overcome the closing conflict.

Watch this week's episode at EGIA.org/CBS-Show before it enters the members-only archive on June 28.

About the Author

Brigham Dickinson | President

Brigham Dickinson is president and founder of Power Selling Pros, a leading coaching and training firm dedicated to teaching call handling teams to wow more customers in the Residential HVAC Industry. In 2009, Power Selling Pros trained six call handlers – now they’re up to 450, from more than 130 companies around the globe. Power Selling Pros’ growth comes mostly through referrals, thanks to their proven call-handling certification process and their high level of customer satisfaction.

About the Author

Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.

About the Author

Gary Elekes | President

Gary Elekes is the president of EPC Training, co-founder of iMarket Solutions, an HVAC and plumbing contractor, and a recognized expert in lead generation and contracting with more than 30 years of experience in the trades. He is also a founding faculty member of EGIA Contractor University, which provides contractors with the training, tools and resources to build the business and life of their dreams.
For additional information, visit egia.org/university.