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EGIA 'Cracking the Code' Show: How to Keep Your Dispatch Board Full

July 5, 2019
Advice on how to develop a team of world-class CSRs that consistently books calls.

A successful call center is the cornerstone of any great contracting company.

In part six of our summer training series, Brigham Dickinson gives you the tools to build a world-class team of CSRs that consistently books calls.

Plus, Gary Elekes helps your service techs set goals and Weldon Long gives your sales advisors the first two steps in his proven five-step sales process.

Don't miss this value-packed episode of Cracking the Code, free for all until 7/12 at EGIA.org/CBS-Show.

About the Author

Brigham Dickinson | President

Brigham Dickinson is president and founder of Power Selling Pros, a leading coaching and training firm dedicated to teaching call handling teams to wow more customers in the Residential HVAC Industry. In 2009, Power Selling Pros trained six call handlers – now they’re up to 450, from more than 130 companies around the globe. Power Selling Pros’ growth comes mostly through referrals, thanks to their proven call-handling certification process and their high level of customer satisfaction.

About the Author

Gary Elekes | President

Gary Elekes is the president of EPC Training, co-founder of iMarket Solutions, an HVAC and plumbing contractor, and a recognized expert in lead generation and contracting with more than 30 years of experience in the trades. He is also a founding faculty member of EGIA Contractor University, which provides contractors with the training, tools and resources to build the business and life of their dreams.
For additional information, visit egia.org/university.

About the Author

Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.