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EGIA 'Cracking the Code' Show: Dealing with Difficult Customers

Aug. 15, 2019
Finding techniques to disarm difficult customers and provide great customer service is key to the success of your contracting company.

Finding techniques to disarm difficult customers and provide great customer service is key to the success of your contracting company.

This week, learn how to keep your homeowners comfortable throughout the sales process by using third-party validation and analogies they can understand.

Plus, your selling techs will learn how to sell more service agreements and salespeople learn how to overcome the "I want to think about it" objection.

All that and more on the latest episode of Cracking the Code. Watch free now at EGIA.org/CBS-Show, before it enters the members-only archive on 8/23.

About the Author

Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.