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EGIA’s Cracking the Code Show: 3 Steps to a Powerful Customer Experience

Sept. 13, 2019
EGIA experts explain how to create a culture of excellent HVAC customer service.

When a customer receives good customer service, they tell an average of 10-12 people.

This week, our experts explain how to create a culture of excellent customer service by training your entire team to deliver a friendly experience each and every time and turn your customers into unpaid spokespeople for your company.

All that and more on this week's Cracking the Code, available free for all until September 20. Watch now at

About the Author

Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.