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    1. Contracting Business Success

    EGIA’s Cracking the Code Show: 3 Steps to a Powerful Customer Experience

    Sept. 13, 2019
    EGIA experts explain how to create a culture of excellent HVAC customer service.

    When a customer receives good customer service, they tell an average of 10-12 people.

    Contractingbusiness Com Sites Contractingbusiness com Files Weldon Long Sept13

    This week, our experts explain how to create a culture of excellent customer service by training your entire team to deliver a friendly experience each and every time and turn your customers into unpaid spokespeople for your company.

    All that and more on this week's Cracking the Code, available free for all until September 20. Watch now at EGIA.org/CBS-Show.

    About the Author

    Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

    Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.