Being a great service technician is all about effectively diagnosing problems and offering solutions to your homeowners.
This week, EGIA Faculty member James Leichter joins Cracking the Code to help you get your technicians into the mindset of adding value, not just changing parts.
Plus, the Brickyard Home-Owner Study that uncovers buying behaviors of homeowners to help you understand how to utilize financing options to sell more products and services. All that and more on this week's Cracking the Code, available free at EGIA.com/CBS-Show.