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Developing the HVAC Service Technician's 'Value-Added' Mindset

May 7, 2021
An Introduction to EGIA's new online training course. Owners, this is a course your techs would find helpful.

Service technicians are undoubtedly the most customer-facing employees at any contracting company, so owners and managers must instill the right mindset to help their service team deliver a value-added experience every time they enter a home.

This week, get a preview of EGIA Contractor University's new Service Technician Mindset course, which delivers an out-of-the-box training solution for your service team. Business owners, this course would be valuable for your technicians to take part in.

Weldon Long and Gary Elekes discuss the mindset of a 5-star service technician and give you a process for aligning your techs goals with company goals to maximize profits and deliver the best customer experience in your market.

Plus, get an inside look at EPIC2021, the ultimate educational experience for contractors, LIVE in Las Vegas October 28-29.

All that and more on this week’s episode ofCracking the Code!
Watch for free until 5/14 at EGIA.org/CBS-Show.