When a customer picks up the phone, they typically don’t know what specific questions to ask to ensure the most value.
Instead, they are just calling around to see who can fix their problems the fastest and the cheapest so they can resume their regular lives.
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Brigham Dickinson, left and Weldon Long provide advice for CSR and call center excellence.
Brigham Dickinson knows this and has worked for years on refining his methods to create the perfect customer experience. This week on Cracking the Code, Brigham shares how you can build a culture of practice for CSRs in your business fueled by attention and mentorship. The result? An elevated customer experience that yields better conversions and repeat customers.
All that and more on this week’s episode of Cracking the Code – watch, free for all through February 29th, at MyContractorUniversity.com/CBS-Show.
About the Author
Weldon Long
Brigham Dickinson
President
Brigham Dickinson is president and founder of Power Selling Pros, a leading coaching and training firm dedicated to teaching call handling teams to wow more customers in the Residential HVAC Industry. In 2009, Power Selling Pros trained six call handlers – now they’re up to 450, from more than 130 companies around the globe. Power Selling Pros’ growth comes mostly through referrals, thanks to their proven call-handling certification process and their high level of customer satisfaction.
