• Latest from Contracting Business Success

    National Comfort Institute
    Cold Truth: The R-454B Shortage
    kupicoo/Stock Photos/Discussion/iStock
    Contractor University’s Cracking the Code: 1-on-1 Coaching: The Shortcut to Contractor Growth
    250100780 © Darkworx | Dreamstime.com
    dreamstime_xxl_250100780
    76393854 © Rawpixelimages | Dreamstime.com
    dreamstime_xxl_76393854
    waragon injan/Stock Photos/Technology/iStock
    istock2160378323
    Andry Djumantara/Stock Illustrations/Adult/iStock
    istock2199745658
    BrianAJackson/Stock Photos/Measuring/iStock
    istock1319232417
    NongAsimo/Stock Photos/Business/iStock
    istock1962656730
    97427961 © Convisum | Dreamstime.com
    dreamstime_xl_97427961
    LukaTDB/Stock Photos/Delivery Person/iStock
    682b6d5866cab5900fd2cf91 Istock1996394542

    Contractor University’s Cracking the Code: Customer Service & Dispatching Alignment: Part 2

    May 16, 2025
    Gain valuable insights from Weldon Long and Gary Elekes on leveraging smart systems and people to turn urgency into an advantage. Stream the latest episode for free until May 22.

    Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up?

    When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent calls get handled with care. Your team runs smoother — and your customers feel it.

    EGIA
    ctc_cover5

    In this week’s episode, Weldon Long talks shop with Gary Elekes and gives the tools you need to use your internal information alongside routing algorithms to dispatch with precision. With smart systems and the right people, urgency becomes your advantage, not your downfall. 

    All that and more on the latest episode of “Cracking the Code!” Streaming now, free for everyone, through May 22: MyContractorUniversity.com/CBS-Show.