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The 'Main Thing' Matters Most in an HVACR Organization

April 22, 2014
Know the mission. Emphasize the role each person plays. Reinforce employee understanding of the mission. Recognize and rewared employees who best strive to meet the mission.

In a world that is moving at lightning speed, where we are surrounded by constant changes, multiple priorities, and persistent demands, it’s hard to keep everything functioning properly. Today, it is more important than ever to keep your team focused; they need to concentrate on accomplishing the “main thing.”

So what exactly is this “main thing?” Put simply, it’s a goal. It’s focus. It’s whatever makes your company successful or stand out from the competition. It is what motivates your employees to give that extra effort. Keeping everyone dedicated to achieving this “main thing” is crucial to any business. There are four things that will help keep your organization functioning and focused on accomplishing its goals.

  1. Know the visual mission. Everyone in the organization needs to know what the company wants to accomplish. This lets employees know what is important to the leader, which serves as a moral compass that guides their actions and behaviors.
  2. Emphasize the role each employee plays. Everyone wants to be part of something bigger than them. The employees should understand how they fit into accomplishing the company’s vision and mission so they know their work is meaningful.
  3. Reinforce the employees’ understanding. Employees should know how they, their customers and the company benefit from the vision and mission so they can better understand the business. 
  4. Recognize and reward behaviors. This creates the realization of their vision and mission. Strengthening of the company’s vision and mission on a regular basis allows employees to stay focused on what is really important.

These four points aid in the accomplishment of the “main thing.” It is hard work keeping the entire organization on the same page, but by implementing these four steps you will be on your way to improving the performance of your organization.

Share your “main thing” with me on Facebook and Twitter.
Mike Moore is the HVAC Training Director at HVAC Learning Solutions, HVAC industry experts in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at