How do you define a leader? Is it their ability to manage? Their technical expertise? Their ability to be organized? While all of these characteristics are vital to the success of a leader, one of the most integral qualities needed is the ability to instill trust in their followers.
The integrity of a leader is severely compromised if people do not trust them. On the other hand, people give an extraordinary effort for people that trust and believe in them. The benefits of building a team with a foundation of trust are exponentially positive.
But how do you accomplish getting people to feel this way about you?
- Keep all of your promises and agreements.
- Answer all questions and challenges honestly and in their entirety.
- Make sure that your words and actions are consistent with one another.
- Make sure that everyone in the organization is aware of your company’s written code of ethics and is following it.
- Ensure that open and honest communication is present throughout the organization.
Ask the members of your team if these five points are present and being followed in your company. If the answer is yes, then congratulations and keep doing what you are doing.
If the answer is no, then determine why your team feels the way they do. Be sure to listen and be non-defensive while your team is explaining their feelings.
Remember, the only way to improve the situation is to listen and hear what others have to say without arguing or defending yourself. Engaging your team will go a long way to improving trust and performance.
Mike Moore offers HVAC business management advice for managers, technicians, and sales teams daily on Facebook, Twitter, and a blog. Follow Mike and stay in the know.