Latest from Residential HVAC

Photo 51372886 © Thinglass |

A Service Story

May 16, 2024
Contractingbusiness 3600 Servicetitanscreen

Software and the Customer Experience

Feb. 19, 2016
Those that adapt and incorporate software and app technology into their service businesses will have an advantage over their competitors. 

ServiceTitan realizes that service technicians can spend more time serving customers when they have to spend less time on paperwork, creating invoices, tabulating estimates, or entering data into a desktop computer.

"Home services management software" is ServiceTitan's answer to the overworked technician's quest in providing better customer service without the distractions of paperwork.

But how do you know what software is right for your business? There are many options available — from basic plug-and-play software that works right away, to custom-made software and apps that can take months (or years) in development and cost tens of thousands of dollars.

Key considerations when considering a new software package include:

  • Does the software allow technicians access to home office materials while on the job site?
  • Does the software allow mobile connectivity or communication between the dispatcher or home office and the technician on-site?
  • Does the software support the technician’s ability to record notes and photos at the job site?
  • Does the software allow technicians to give accurate estimates, generate invoices, and take payments on-site?

For those seeking software solutions, ServiceTitan’s ongoing webinar series is designed to help service businesses learn how to use software to enhance the customer experience.

The first of three webinars, was scheduled for January 28, 2016, at 11:30 a.m. PST, and covered how to provide great Customer Experiences on the Phone; the second, scheduled for February 24, 2016, at 11:30 a.m. PST, examines how technicians can improve Customer Experiences in the Field; and the third webinar, scheduled for March 30, 2016, at 11:30 a.m. PST, explains how ServiceTitan software can provide A Fully Integrated Customer Experience.

To sign up for the webinar series, visit