Based on a process known as the
Kirkpatrick Four-Level Model of Training Evaluation, the NCI metric display actually shows knowledge increase percentages. This is accomplished by giving students a “pre-test” before the class begins (see red column in Figure 1), and another test after the class ends (see green column in Figure 1) and then calculates the increase or decrease of their knowledge based on the class topics.
The rating/review system looks like and works similarly to other online rating systems including Yelp, Amazon Customer Reviews, and TripAdvisor. Besides the knowledge increase, it shows the average rating using a five-star system based on nine evaluation questions.
NCI — which trains HVAC field installation and service technicians on the proper way to install and service HVAC systems, based upon the mantra, “If You’re Not Measuring, You’re Just Guessing" — believes this measurement system illustrates that it is, "putting its money where its mouth is."
“We now quantify our training metrics that not only shows students and their employers how well our training works, it also enables us to share with other HVAC Industry stakeholders looking for empirical evidence of the impact of our training," says NCI Chairman Dominick Guarino.
