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The Technician Who Saved Christmas

Dec. 20, 2019
This is not the usual column filled with business advice. It’s a fun piece about the technician who saved Christmas. You can resend it to your customers if you want or just share it with your team…

Twas the night before Christmas, when the heat went down.

The furnace quit working that heated Christmas Town.

The elves were all freezing as they dropped one by one.

The missus said to Santa, “Something must be done!”

“The reindeer are so cold they cannot even fly.”

“I know you’re not a mechanic, but please, please try.”

“It’s no good,” said St Nick to his shivering wife.

“You know I haven’t fixed a thing my entire life.”

The missus said, “It’s Christmas Eve.  You’ve got no choice.”

“Children are waiting for you, so they can rejoice.”

Nick grumbled and watched an Internet video.

He thought this isn’t a job for an average schmoe.

Even one who’s magical as Santa Claus is.

He needed one who was a mechanical whiz.

Mrs. Claus said, “While you’ve been wasting time online,”

“I called this number, 555-3129,”

“From this magnet left the last time the furnace broke,”

“And said that it’s an emergency and no joke.”

“A nice young man said, ‘That’s why I’m on call tonight.’”

“’I’ll come fast.  I’ll troubleshoot.  And, I’ll fix it right.’”

“’I’ll be on my way and I’ll be there in minutes.’”

“’Don’t worry.  I know my job and know I’ll fix it.’”

When the tech arrived, he slipped his shoe covers on.

He smiled and he said that, “This shouldn’t take too long.”

The Claus’ waited as nervous as they could be.

Trying to stay warm by sipping some herbal tea.

When the tech emerged, he said, “It was strange to see,”

“A furnace manufactured in 1903.”

“Perhaps you should consider replacing the beast,”

“Because this one is dead.  Oh, it’s really deceased.”

“But you said you could fix anything,” said St Nick.

“I can, but you want speed and this won’t be real quick.”

“First, I need the parts and I won’t get them tonight.”

“It’s Christmas Eve,” said Santa, “Can’t you see our plight?”

The tech said, “There is a possible solution,”

“One that could bring this to a quick resolution,”

“If I replace the old beast, I just might succeed,”

“And get you all the heat you possibly could need.”

“Do it,” said Mrs. Claus, “And ignore the cheapskate,”

“Because we can’t afford for Christmas to be late,”

“Claus gets the glory, but the woman calls the shots,”

“Just like in every other household, is it not?”

The technician knew enough to keep his mouth shut,

And started to work without taking a short cut.

It was not very long before the heat came on.

As the elves started to thaw, one gave a big yawn.

“To work.  To work,” said Santa Claus, jolly once more.

“You can rest tomorrow.  And now, the reindeer must soar.”

“Tell me,” said Mrs. Claus, “Was this your strangest call?”

“With this being a place of magic, after all.”

“Well,” said the tech after he had thought for a bit.

“The Easter Bunny’s stranger, I’ve got to admit,”

“And as for magic, HVAC’s got its own,”

“We make the world comfortable, zone by zone by zone.”

Mrs. Claus smiled and said, “Yes, I can see that it’s rare,”

“When you have the ability to change the air.”

“Merry Christmas.  Merry Christmas,” they heard Claus call,

As Santa’s sleigh gained height and appeared to grow small.

“Well, you saved Christmas,” said Mrs. Claus.  “Thank you.”

“Just doing my job,” he said, “It’s what we techs do.”

Merry Christmas and Happy Hanukah from the Service Roundtable!  We hope you count your blessings, for you are in a blessed industry.

About the Author

Matt Michel | Chief Executive Officer

Matt Michel was a co-founder and CEO of the Service Roundtable ( The Service Roundtable is an organization founded to help contractors improve their sales, marketing, operations, and profitability. The Service Nation Alliance is a part of this overall organization. Matt was inducted into the Contracting Business HVAC Hall of Fame in 2015. He is now an author and rancher.