From technicians to Comfort Advisors, and from accounting to the leadership team, service companies are filled with dozens of moving parts. Although their roles are unique to each individual, they all serve the same purpose — personifying the goals, values, and purpose of the organization that unifies them.
To achieve alignment, it's vital that everyone understands their role, how they fit in the organization, and their relativity to others in the company. But most importantly, it’s important to perform a periodic check to make sure everyone is on the same page.
Does your organization exemplify alignment? Start by asking yourself these five questions.
- Are your employees proud to work in this organization? Individuals who are proud of their positions are more productive than individuals who are dissatisfied with their work. If you have an underperforming employee, they may not be proud of where they work or their role in the organization.
- Are personal and company values in sync? When the values of the employee match that of the company, there is a certain amount of harmony present. This leads to a synchronized work environment.
- How strong is the commitment? Can management depend on the employees when extra effort is needed? Can the employees depend on management when the going gets tough? This mutual dependence creates a strong bond among the team.
- What is the level of trust? If management does what they say they are going to do, a high level of trust is established. The workers understand this and strive to do the right thing themselves.
Is there a sense of empowerment? Management cannot be everywhere making all of the decisions. You know an organization is aligned when the decision making and problem solving is occurring at even the lowest levels of the organization.
Mike Moore is the HVAC Training Director at HVAC Learning Solutions, HVAC industry experts in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at gplus.to/hvactraining.