Most business owners and managers know what needs to be executed in order to accomplish a task or a goal. They are able to talk about what their business needs to accomplish in order to be prosperous. But what is the difference between successful companies and leaders, and those that don't achieve? The determining factor is who is walking the talk.
Here are seven factors critical to being able to walk the talk:
- Commitment—Sounds simple enough, but true commitment is hard to find. This means doing what you say you are going to do when you say you’re going to do it, each and every time.
- Honesty—Workplace honesty means that the employees are going to be truthful both with the customers and each other, from arriving to work on time to honest evaluations of customer HVAC products and services.
- Accountability—True success lies in accountability. Successful companies are filled with employees who hold themselves and each other responsible for their actions in a positive and professional manner.
- Respect—High performing organizations sustain high esteem for each other and their customers both in speech and action.
- Courage—The ability to bring up ideas that may go against the prevailing thought is cherished in these companies. Be courageous and thought provoking.
- Ethics—Doing the right things, regardless of who’s watching.
- Transparency—Finally, transparency takes the guesswork out of what is valued in these organizations. The company, management team, and employees operate and communicate in a transparent fashion under a unified understanding of values and expectations.
These seven elements are vital to insure that the company, leadership, and employees are walking the talk day to day. Walking the talk allows a company to have an excellent reputation with the public and their employees, which in turn, allows the company to flourish in the community and the industry.
Mike Moore is the HVAC Training Director at HVAC Learning Solutions, HVAC industry experts in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at gplus.to/hvactraining.
Rowing photo courtesy Thinkstock