Your heating and air conditioning business is a pond. The many practices and procedures that keep it afloat and affect your customers, employees, and suppliers, are the pebbles. The planning, design, and execution of that activity will serve to keep your business afloat or swamp it. Based on the size of your support team, your business plan, and how you've delegated various service activities, your business is either floating on still waters or about to be capsized.
Each topic in this eBook translates into relationships lost or strengthened, and revenue lost or gained. The articles and commentary, written by consultants and contractors, previously appeared in a 2021 issue of Contracting Business. Their advice will either reinforce your existing profitable practices or signal the need for some changes, to make 2022 better than any year before.
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