Flowserve Corp., a global provider of fluid motion and control products and services, has opened administrative headquarters for its Flow Solutions Europe, Middle East, and Africa (EMA) operations. Located in Essen, Germany, the facility houses a Quick Response Center (QRC) that provides local sales, service, support and manufacturing of seals and associated products, and a Learning Resource Center (LRC) that offers best-practices maintenance training programs for pumps and seals for employees and customers.
The Essen QRC provides Flowserve customers with local access to spare parts inventory, repair, quick turnaround manufacturing, CAD design, and technical services for sealing requirements. The QRC also manufactures pump seals, mixer seals, and piston rod packing rings for large reciprocating compressors, which are widely used in chemical refining and manufacturing applications.
The LRC specializes in hands-on training in pumps, valves, and seals for engineers, operators, craftsmen, and other plant professionals. Experienced instructors teach OEM-standard procedures through a combination of classroom instruction and hands-on experience in state-of-the-art static and power labs. The Essen LRC cross-trains with other Flowserve facilities in the United States, Saudi Arabia, and Singapore, as well as university and government sites around the world, to provide education on the most modern and consistent installation and maintenance practices.
In addition to supporting active OEM customers in Germany and providing faster service and support to end user customers, the Flowserve Essen facility provides direct, local access to the company's LifeCycle Advantage (LCA) equipment management program. Easy access to LCA technical consultants, replacement parts, and extensive service and repair offerings enable participating customers to streamline inventory, reduce product life cycle costs, and extend equipment life.
"With the opening of the Essen facility, Flowserve continues its promise to support customers throughout the life of their equipment - from spare parts to maintenance to training," says Andy Beall, president, Flowserve Flow Solutions. "Our growing network of QRCs and learning centers provide Flowserve customers with consistent, outstanding service, across the board and around the world."
For sales and marketing information, contact Steve Boone, marketing communications manager, Flowserve Flow Solutions, by phone at +1 (972) 443-6644 or by e-mail at [email protected]