GENERAL/SERVICE MANAGER CERTIFICATION PROGRAM (For Commercial & Residential HVAC Managers) CEU'S: 2.4 ------------------------------------------------------------------------ HOW YOU WILL BENEFIT This three-day seminar will enable both new and experienced general/service manager to develop or enhance the fundamental skills required to profitably expand and operate a HVAC/R service business. Graduates will receive Certification Award. SEMINAR CONTENT Service and Project Delivery Systems * Mobilizing the Field and Dispatch Function * Mobilizing and Scheduling Service Agreements * Mobilizing and Scheduling Equipment Replacement & Service Projects, Service Department Tools, Equipment, and Inventory Control Procedures * Implementing Service Agreement & Project Estimating & Proposal Writing Standards Staffing and Performance Management Systems * Defining Tasking, Roles, Responsibilities and Organizational Structure * Recruiting, Hiring, and Deploying Service Technicians * Coaching, Counseling, Motivating and Leading the Service Team * Implementing Labor Management Processes * Implementing Field Maintenance Tasking Procedures * Implementing Project Management Reporting Procedures * Implementing Quality Control Start-up and Verification Procedures * Implementing Mentoring and Skill Development Training Programs * Implementing Performance Monitoring and & Evaluation Procedures * Conducting Effective Job and Departmental Management Meetings * Implementing Profit Achievement "No-Cost, Low Cost" Incentive Plans * Program includes Best Practice SOP's & Professional Word Template Proposals * Includes a 390-page Manual, AccuPro I & ProjectPro Estimating Software and CD Library Registration Fee: $895.00 For more information, visit

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