Siemens Industry Inc., Building Technologies Division has been awarded the MarketTools CustomerSat™ Ace Award for achievement in Customer Excellence, specifically for onsite service satisfaction.
This award recognizes Siemens' rigorous customer feedback processes and outstanding performance during 2009 as measured by the implementation of these processes.
“Siemens is honored to have received a CustomerSat Ace Award for the second straight year. The award reinforces our organization’s commitment to delivering the best possible customer experience. Through the survey processes, we are able to continually identify areas where we can enhance and improve the customer experience,” says Kimberly Fulcher, director of Customer Excellence for Building Technologies.
Throughout 2009, the Building Technologies Division conducted hundreds of surveys with customers from its building automation, fire and life safety, security and control products/systems services and solutions business units. Siemens surveyed all vertical markets the company does business in, including commercial office, healthcare, higher-education, K-12 schools, data centers and life sciences.
The award is based upon customer satisfaction surveys implemented during 2009 and processed in 2010. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a six-month period during the year. CustomerSat ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable.