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Coscia Coommunications
Hvac Customer Service Handbook

HVAC Customer Service Handbook Exceeds 20,000 Copies Sold

Aug. 3, 2022
Understanding of 'soft skill finesse' can be applied in every HVAC, plumbing or electrical services company.

August 1, 2022 - Coscia Communications, Inc. -- Steve Coscia reports that his HVAC Customer Service Handbook has surpassed 20,000 books sold. The text, which is now taught at more than 250 colleges and trade schools nationwide, teaches students about valuable soft skills, such as teamwork, displaying a positive attitude, personal accountability, hygiene, being on time, problem solving and communication skills.

Cosica reports that college advisory boards believe proficiency in "soft skill finesse" is essential for the future workforce."We have been teaching from Coscia’s HVAC Customer Service Handbook for
years. One of our students won first place in the customer service category of Oklahoma’s SkillsUSA competition. We attribute this win to Coscia’s textbook.” says Jimmy Hawley, Tulsa Tech HVAC Instructor.

Now in it’s 4th edition, the HVAC Customer Service Handbook is available in numerous electronic platforms including VitalSource, MBS Direct and Amazon Kindle. 

For more information, call Steve Coscia at 610-853-9836 or visit