Latest from Columns

Photo 51372886 © Thinglass |

A Service Story

May 16, 2024
Photo 210659396 © Freemanhan2011
Illustration 9227645 © Ashestosky |
Photo 161233010 © Jamesteohart |
Photo 43963025 | Business © Choneschones |
Photo 144580460 © Thinglass |
Direct Mail Dreamstime L 144580460
Aslan Alphan/iStock/Getty
Control Spending 609433536d967

4 Personal Controls You Must Master

May 6, 2021
Personal controls are as important as business controls.

There is a lot of discussion about business controls, for good reason. They are important. What is missing is discussion about personal controls, which are also important.

1. Control Your Emotions
Business would be easy if it were not for all the people.  But, business is all about people. It’s about the people who work for you and the people you serve. People can be frustrating. When someone frustrates you, it is all too easy to lose your cool. 

People are also fragile. When you lose your cool, you damage your employee or customer, your company, and yourself.

As a business leader, you want to appear steady and unflappable. Every emotion you display gets magnified, for good or bad.  So take note, if you show fear, your team feels terror. 

If you think that you are on the verge of losing your cool, leave the building. Drive somewhere and beat up the steering wheel of your truck. 

There are times when it might be useful to show anger to drive home a point. However, you only want to show anger when you are completely calm.

Remember, your team will take their cue from you. Display a positive outlook even when you do not feel optimistic. It’s contagious. People are attracted to positive, optimistic people. Be one.

2. Control Your Ego
Never assume you are the smartest guy in the room. It is far better to assume everyone else is smarter. Certainly, everyone has something to teach you,
something to help your business.  However, to learn from others you need a degree of humility.  You need to control your ego.

 After all, chances are, you are not as good as you think you are. Just because you are the boss does not mean you are always right. If you are open to the possibility that you might be wrong, you will be wrong far less often.

 It is far better to approach the world with an attitude of humility than one of superiority. Control your ego. Do not let your ego control you.

3. Control Your Time
Time is finite. You cannot manufacture more. Also, it expires. It disappears. Once gone, it is gone forever.  If you do not make a conscious effort to control your time, others will try to control it for you. They will take it from you. They will take it with interruptions, with drama, with the desire to involve you in their problems.

Block time when you will not be interrupted so you can work on yourself. Block time for exercise. Block time for personal improvement, to read and study.  Block time to spend with family. Block time for networking. Control your time like it is a precious resource.4. Control Your Gratification
Controlling your gratification means controlling your personal spending and enjoyment. Instead of splurging on a new bass boat, consider investing in the business.  Delay the gratification while you build your business. You can attain a
measure of gratification today or delay it for more in the future. 

It is like the fable of the grasshopper and the ant. The ant stored up food for the winter. The grasshopper did not. You know the outcome. Things worked out for the ant because it delayed its gratification.

For the best contracting business information in the industry, join the Service Roundtable. Get help with sales, marketing, and management.  Contracting does not need to be hard. Join the Service Roundtable and make it easier.  Visit or call 877.262.3341 for more information.

About the Author

Matt Michel | Chief Executive Officer

Matt Michel was a co-founder and CEO of the Service Roundtable ( The Service Roundtable is an organization founded to help contractors improve their sales, marketing, operations, and profitability. The Service Nation Alliance is a part of this overall organization. Matt was inducted into the Contracting Business HVAC Hall of Fame in 2015. He is now an author and rancher.