DAVIDSON, N.C. (November 6, 2023) – American Standard Heating & Air Conditioning has announced its sixth annual Building a Higher Standard award winners – three of the brand’s exceptional independent dealers from across the country. Selected from a group of high-achieving nominees, the 2023 winners were ultimately recognized by a blind panel of judges for being champions of American Standard’s core brand values of integrity, teamwork, commitment to excellence and community service.
The 2023 American Standard Building a Higher Standard award winners:
- Gibson’s Heating & Plumbing – Waterloo, IN
- Spencer Heating & Air LLC – Auburn, AL
- Hydes Air Conditioning – Indio, CA.
American Standard has always been committed to delivering the best-in-class experience in every aspect of its business, and the same goes for the brand's nationwide network of independent dealers. The 2023 American Standard Building a Higher Standard Award winners exemplify integrity, teamwork, commitment to excellence, and community service by continuously going above and beyond to bring a higher standard of care to the communities they serve, from helping businesses in need and building cherished customer relationships to investing in their employees' futures.
"The dedication and selflessness showcased by the 2023 American Standard Building a Higher Standard Award winners and nominees is truly inspiring. Their commitment to improving the lives of those around them is a testament to the power of compassion and the impact it can have on a community," said Kathryn Wildrick, Senior Brand Manager for American Standard. "At American Standard, our customer's trust and satisfaction is the driving force behind everything we do and is a standard our dealers exhibit time and time again. We are grateful for their contributions and proud to recognize them for their unwavering commitment to building a better community for all."
Gibson’s Heating & Plumbing
Run by husband-and-wife team, Mark and Christie Gibson, Gibson Heating & Plumbing was founded in 1983 with the simple mission to provide every customer with unparalleled customer service. The secret to their success is their 6,000-square-foot, on-campus training center filled with seasoned experts where employees can sharpen not only their technical skills but also their interpersonal skills.
"By providing our employees with opportunities for growth and development, we not only increase their job satisfaction and retention but also enhance their skills and knowledge, which ultimately benefits our customers and business as a whole," said Mark Gibson.
Spencer Heating & Air LLC
David Simpson's unique perspective of being an HVAC technician in the field has tremendously enriched his experience of being a dealership owner. David's hard work and ambition helped him move up the ranks from a service technician at Spencer Heating & Air to eventually taking over the business as owner. Since then, he has shown dedication to ensuring his employees feel supported and cared for.
"I strongly believe that taking care of our employees means that we take care of our community, which translates to high-quality customer service. Being able to offer my employees benefits such as retirement is just one of the ways to have a positive impact their lives and grow our business," David said.
Hydes Air Conditioning
The Hyde family opened its doors in 1972 and, since then, has followed two guiding principles to ensure their business success: sell reliable, quality products that customers can count on, and remember that their employees’ success is the company's success. The Hydes make it a point to make every employee feel valued, whether that's making sure each worker gets a card on their birthday or having teams switch roles for a day to learn and gain a new appreciation for each other's jobs; they're a business that makes sure everyone is on the same team.
"At our business, we believe everyone deserves a chance at success and can reach for it. That's why we invest in our employees' professional growth and always provide a supportive work environment," said Michael Hyde.
The 2023 American Standard Building a Higher Standard award winners will be honored with custom trophies, challenge coins, a year of Customer Care Platinum Membership, and will have their names added to the Hall of Fame Trophy – which will be on display in the American Standard plant and offices in Tyler, Texas. They also will be the focus of a local media campaign with professional assets for their usage and have access to earned and paid public relations in trade and regional media.
American Standard also recognizes the Building a Higher Standard award’s four semi-finalists and the remaining three dealers who round out the top ten with commemorative desk ornaments to recognize their dedication to the business.
- BT Reynolds of Indianapolis, IN
- Handyside Inc. of Harrisburg, PA
- Christmas Air of Carrollton, TX
Rounding out the 2023 Top 10:
- Hartley’s Climate Control of St. Louis, MO
- Cody & Sons Plumbing Heating and Air of Dallas, TX
- Texoma Maintenance & Refrigeration of Oklahoma City, OK
For more information about American Standard’s Building a Higher Standard awards program, please visit http://www.amsd.us/bahs.