Lennox Rolls Out AI Agents to Enhance Technician Support and Customer Experience
DALLAS — Lennox, a residential HVAC manufacturer, is stepping up its digital transformation with the launch of new AI-powered support tools built to make life easier for contractors, technicians, and homeowners alike.
The centerpiece for contractors is the Lennox Technical Support AI agent, already in use by more than 7,000 technicians across North America. Designed specifically for the HVAC trade, the tool helps dealers and techs troubleshoot, service, and repair Lennox equipment faster and with greater accuracy.
Built on Lennox’s technical data and powered by a conversational interface, the AI agent gives field pros immediate access to critical information — warranty lookups, parts finder, error code explanations, and step-by-step troubleshooting guidance. It currently recognizes more than 250 error codes and provides solutions for common service issues. That means less time on the phone, fewer delays, and quicker service for customers.
The tool is available in English, Spanish, and French on LennoxPros.com and can even be accessed via SMS, making it useful in areas with limited internet connectivity. Since its launch earlier this year, technicians have logged more than 15,000 sessions, with a 96% positive feedback rating. Weekly usage now tops 700 sessions, showing just how much the field is embracing it.
“This investment is about giving contractors the support they need right when they need it,” said Prakash Bedapudi, Lennox chief technology officer. “By putting information at technicians’ fingertips, we’re helping them save time in the field, reduce callbacks, and deliver a better experience for their customers.”
Alongside the technician-facing tool, Lennox also introduced a homeowner-focused AI agent on Lennox.com. Available in multiple languages, it helps customers quickly find local Lennox dealers, register products, access warranty details, and troubleshoot smart thermostats—making routine support requests easier to handle and freeing contractors to focus on service work.
By investing in AI-driven support solutions, Lennox is giving HVACR contractors tools that reduce downtime, improve service speed, and strengthen the customer experience — while helping businesses operate more efficiently in today’s fast-moving market.