ServiceTrade Acquires Mura to Expand AI Billing and Collections
Why It Matters
- The acquisition demonstrates how artificial intelligence is moving into back-office operations, where it can improve efficiency and profitability.
- Faster invoicing and collections can improve working capital, helping contractors manage payroll, inventory, and business growth.
- As software providers expand end-to-end automation, contractors have more opportunities to streamline operations from estimating through payment collection.
DURHAM, North Carolina — ServiceTrade has acquired Mura, an artificial intelligence platform that automates billing and collections for commercial field service contractors.
According to ServiceTrade, the acquisition expands its Stella suite of AI tools by adding automated invoicing and collections capabilities. The company said the combined platform now supports contractors throughout the commercial service lifecycle, from estimating and scheduling to invoicing and payment collection.
Mura connects with field service management systems to automate post-job billing and collections. ServiceTrade said contractors using the platform report invoice processing that is three times faster and billing cycles that are 33% shorter.
The acquisition adds three new capabilities to the Stella platform:
- Stella Invoice uses AI to review job data, technician notes, and customer billing requirements to generate invoices and identify missed revenue opportunities;
- Stella Collect automates collections workflows by sending payment communications to the appropriate customer contacts; and
- AI purchase order automation captures field purchase requests, matches materials to jobs, and transfers information into back-office systems to reduce manual data entry.
ServiceTrade said the expanded platform is powered by its Trade Intelligence data layer, which is built on 14 years of field service data, including 48 million tracked assets and $5.8 billion in annual invoice volume across commercial fire protection and mechanical contractors.
According to the company, the acquisition is intended to help contractors reduce administrative workloads, accelerate cash collections, and improve profitability by automating billing processes after work is completed.