LG Honors 11 HVAC Partners With Inaugural Service Excellence Awards
Key Facts
- Eleven partners were honored at the Preferred Service Champion Conference in Dallas, Texas, which drew more than 200 attendees, including HVAC industry professionals.
- Winners were selected on service engagement, ongoing training, field support capabilities and local customer satisfaction.
- The Premier Service Champion Program provides comprehensive education modules and expert-led workshops to enhance technical expertise and troubleshooting skills, raising technical support standards and helping to improve customer experiences.
ALPHARETTA, Georgia — LG Electronics USA has introduced its inaugural LG Service Excellence Awards, recognizing HVAC distributors and applied representatives for technical support, field service capabilities, and customer service.
The awards were presented Oct. 22 at the 2026 Preferred Service Champion Conference in Dallas, Texas. The event brought together more than 200 participants, including HVAC industry professionals.
Eleven recipients were recognized for their performance in the LG Premier Service Champion Program. Award winners were selected based on key criteria, including service engagement, commitment to ongoing training, field support capabilities, and local customer satisfaction. Hercules Industries received the national award. Other honorees included:
- ACR Supply Company, Inc.;
- Air Purchases of New Hampshire, LLC;
- Fields Mechanical Systems Inc.;
- Insight Partners;
- Johnson Barrow, Inc.;
- Midwest Applied Solutions, Inc.;
- Thos. Somerville Co.;
- Victor Distributing;
- VP Supply Corp.;
- Winsupply Midlothian.
“As HVAC systems become more sophisticated, technical mastery and rapid field support have become essential differentiators,” said Mark Rogers, director of Aftermarket Support for LG Electronics USA Air Conditioning Technologies.
The four-day conference included more than 150 partner representatives from over 80 distributor and applied representative branches. Participants attended eight technical classes focused on product knowledge and troubleshooting across residential and commercial HVAC product lines.
Coursework covered Advanced Unitary A-Coil, gas furnace, and Multi V i R-32 updates, a new rooftop unit introduction, and airflow diagnostics.
LG launched its Premier Service Champion Program in 2025. The program provides distributors and applied representatives with advanced technical education, hands-on training, and industry resources.
Participants receive a minimum of 40 hours of LG product training annually. Topics include installation, diagnostics and servicing of LG HVAC products and controls.
According to LG, the program is designed to strengthen technical expertise and troubleshooting skills while supporting service quality across its partner network.
More information about LG HVAC products and the Premier Service Champion Program is available at lghvac.com.
