Latest from Residential HVAC

Photo 51372886 © Thinglass |

A Service Story

May 16, 2024

ServiceTitan Receives Stevie Awards for Customer Service

March 3, 2017
In the Customer Service Department of the Year – Computer Software - 100 or More Employees category, ServiceTitan won Bronze.

ServiceTitan, a leading cloud-based business management software for residential HVAC, plumbing, and electrical businesses, was named the winner of Gold and Bronze Stevie® Awards for Sales & Customer Service at the 11th Annual Stevie® Awards. The awards were presented during a gala banquet on Friday, Feb. 24 at Caesars Palace in Las Vegas.
The ServiceTitan Success Team won Gold for Front-Line Customer Service Team of the Year - Technology Industries - Computer Software in the 100 or More Employees category. The Success Team grew from 17 employees in July 2015 to nearly 80 employees as of January 2017, quadrupling the size of the team to ensure ServiceTitan users get the best experience and information to accomplish their business goals.
In the Customer Service Department of the Year – Computer Software - 100 or More Employees category, ServiceTitan won Bronze. One of the contributing factors to the award is that ServiceTitan pairs every home services business with a dedicated Success Manager who proactively monitors the company’s experience and progress to make sure their expectations are met.
“Customer experience is a top priority for us,” said Ara Mahdessian, co-founder and CEO of ServiceTitan. “We pride ourselves on providing white glove service to our customers across every area of the business. What sets our Customer Success department apart from others is our genuine drive to champion the hard-working people in the home services industry and offer the exceptional experience they deserve.
“When our customers are successful, we’re successful, and we only hope to continue helping them achieve the extraordinary,” he said. “I’m delighted that the Stevie Awards recognized our employees and team members for the outstanding customer service they provide year around.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business AwardsSM  and International Business AwardsSM.
More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the finalists earlier this month. Finalists were determined by another 77 judges.
“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards.  “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”
ServiceTitan was named the winner of a Bronze Stevie® Award in the “Best Business App” category for its Mobile 2.0 App at the 14th Annual American Business AwardsSM in 2016.
ServiceTitan launched in 2013 and has experienced rapid growth. The company was recently named a Top 100 Tech Company in Los Angeles by Built in L.A and Rising Star in Forbes' Cloud 100 Top Companies. ServiceTitan is the software of choice for organizations including Service Roundtable, Nexstar, Mr. Rooter, Mr. Electric, George Brazil, Gold Medal Service, QSC, and hundreds of the world's most successful home service businesses.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at  For more information about ServiceTitan, visit