EGIA
We scouted around YouTube a bit, for this week's video package. The topic this week is HVAC business management.
The HVAC Business Model, presented by Lennox Learning Solutions, with information from Ron Smith
From EGIA: The HVAC Business: What It Takes! by Weldon Long, Gary Elekes and Drew Cameron.
The Soft Skills Reality Gap, by Steve Coscia
Five Critical Customer Service Mistakes, by Don Crawley