With the launch of a new, high-tech learning management system, Daikin AC University has personalized the way its customers — from HVAC engineers to contractors — will learn about comfort heating and cooling.
Daikin’s new software system by Meridian Knowledge Solutions is accessible at daikinuniversity.com. The new technology gives those who buy and recommend Daikin equipment access to instructional videos, online collaboration, classroom instruction and webinars. Courses include product application and design, installation, service and troubleshooting, business courses, and sales training.
“Our goal is delivering learning, in a wide array of formats, that’s tailored to exactly what someone needs to do their job,” says Kelly Mandrick, training manager for Daikin AC (Americas), Inc. “That learner might be an architect specifying a product, or a dealer trying to educate his or her employees about refrigerants.”
To satisfy the educational needs of its customers, Daikin’s new learning management system gives every user a way to establish clear, customized objectives upon enrolling in Daikin AC University. After creating an account online, which takes less than two minutes, a learner can prompt the system to set up goals, recommend courses and periodically assesses progress. As a student completes courses and programs, whether online or at one of Daikin’s more than 20 training centers across North America, the learning management system tracks the results and generates progress reports, transcripts and certificates.
The Daikin AC University website gives contractors, dealers, sales people, engineers and architects access to a learning center with more than 350 online, on-demand courses; pre-recorded webinars; and, classroom courses for free as well as a fee. And the learning management system’s online course catalog displays a range of educational offerings equally well on a desktop or mobile device.
“The learning management system we’ve put in place offers the industry’s best courses, including those that are proprietary to Daikin,” Mandrick adds. “It also lets people track and build upon what they learn each and every time they return.”