| In The Trucks - Number and type of trucks/vans: 39 full-size Ford vans, six Chevy, Ford, and Toyota pickups, one flatbed.
- Inventory on trucks/vans: Heavy on standard repair and start-up parts, refrigerants.
- Tools provided to technicians: Robinair refrigerant recovery machine and vacuum pump, ladder, Black & Decker drill, thermostat tester, level, hand-held vacuum, soldering/blazing tools, first aid kit, camera.
- Preferred field communication: Nextel.
- Preferred ladder manufactuer: Werner.
| In The Office - Preferred business management software: ChapPro, designed by Marvin Chapman.
- Preferred sales management software: ChapPro and Act.
- Preferred computer/ printer equipment: Dell, Hewlett Packard.
- Preferred photocopier and fax equipment: Canon.
- Business connection to the Internet via: DSL.
- Preferred uniform supplier: purchase from My Corporate Store.
- Credit Cards Accepted: MasterCard, Visa, Discover, American Express.
| In The Shop - Preferred HVAC heating and cooling equipment brands: Trane.
- Preferred accessory equipment: Trane, Aprilaire, Skuttle.
- Preferred zoning equipment: ZoneFirst, Honeywell.
- Number of technicians currently certified, and type of certification: 8 are EPA certified; 6 have Carrier Variable Volume and Temperature (VVT-V3) certification. Other certifications include TEMSCO energy management and Trane’s Tracker, Tracer, and Comfortlink II systems.
- Preferred zoning equipment: Trane, Johnson Supply, Standard Supply.
- Amount of equipment inventoried: $50,000.
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