Number and type of trucks/vans: We have 100 Ford and Chevy vehicles in our fleet, which include 60 vans, 20 pickup trucks, and 20 other (stake body, flat bed, etc.).
Inventory on trucks/vans: Our technicians carry standard commercial and industrial service items (total value under $1,500).
Preferred test instruments technicians carry: Fieldpiece multi-meters; infrared thermometers from RayTek, UEI, and Fluke; manifold gauges from Ritchie, Jarrow Brenda (J/B), Uniweld, Imperial, and Robinair; electronic leak detectors from GE, Yokagawa, TIF, and CPS; thermister vacuum gauges from Robinair, Thermal, and Supco; digital thermometers from Fluke, UEI, Fieldpiece, and RayTek; Dwyer magnahelic gauges; Uniweld purging regulators; Flow Rite flow hoods, Flir thermal imaging cameras.
Preferred brand of ladders: Werner and Carolina.
Preferred field communications method: Nextel and beepers as a back-up.
Preferred wireless field service software: Senior technicians carry a Blackberry.
IN THE OFFICE
Preferred business management software: Solomon Microsoft Business Systems.
Preferred load calculation software: Trane Trace, System Analyzer
Preferred sales management software: Outlook and an internally developed Access opportunity tracking system.